All Systems Operational

About This Site

This status page covers users on the Nimvelo, Simwood Partner and Birchills Telecoms platforms

Nimvelo Phone Operational
90 days ago
99.92 % uptime
Today
Voice / SMS ? Operational
90 days ago
99.88 % uptime
Today
API Operational
90 days ago
99.94 % uptime
Today
Apps ? Operational
90 days ago
99.96 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Support ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - All services remain stable and this incident has been resolved. We will allow call recording processing to catch up slowly and this will be fully caught up by 9am tomorrow. Our apologies again for the service interruption
Nov 20, 16:38 GMT
Update - Services remain stable. The precautionary processing delay introduced for call recordings remains in place. An update on this will follow later.
Nov 20, 15:01 GMT
Update - Call flows remain stable. Some customers are reporting some PDD delays which we are investigating. Next update by 3pm
Nov 20, 13:58 GMT
Update - The situation is markedly better and we ensuring that customers have confirmed that to us. The delay on processing call recordings will remain in place and this incident will remain open for now. The next update will be before 2pm
Nov 20, 13:18 GMT
Monitoring - Mitigation work has reduced the high loads have and call volumes are returning strongly. Please note that as a precaution, call recordings are not being processed currently but they are still taking place - so will be processed later. We continue to monitor the service
Nov 20, 11:57 GMT
Update - High loads on storage clusters have been identified as part of this problem and mitigation work is under way
Nov 20, 11:25 GMT
Identified - We are working on mitigating and resolving the call failure issues. Apologies for the extended time taken in dealing with this
Nov 20, 10:49 GMT
Update - Fresh reports of call failures are being received. We continue to investigate
Nov 20, 10:36 GMT
Update - No reports of calls to continue to fail have been reported and call flows have been confirmed as normal on the small number of customers affected. Please advise if you continue to have problems. We continue to investigate
Nov 20, 10:17 GMT
Investigating - We have received notification of call failures from a small number of Partners and are investigating. A further update will follow by 10:15
Nov 20, 09:51 GMT
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.