All Systems Operational

About This Site

This status page covers users on the Nimvelo, Simwood Partner and Birchills Telecoms platforms

Nimvelo Phone Operational
90 days ago
99.97 % uptime
Today
Voice / SMS ? Operational
90 days ago
99.91 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Apps ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Support ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 19, 2021

No incidents reported today.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021
Resolved - We have monitored the situation since last night and had no further reports of any issues. As always, please let us know if you run into any trouble.
Jan 16, 16:57 GMT
Monitoring - A fix has been implemented and top-ups via the portal (Nimvelo Manager) should now be completing correctly. We are monitoring the situation - please get in touch if you notice any further issues.
Jan 15, 21:34 GMT
Identified - We are experiencing an issue with our payment provider and are currently unable to accept top-ups via the portal (Nimvelo Manager).

We can still process payments manually, so if you do require more credit to be added to your account please ask an account admin or owner to contact us via our support email: support@nimvelo.com, specifying how much you would like to top up and we will get this processed for you. We will be watching out for these emails during the day, this evening and over the weekend if necessary and will do our best to provide a quick turn-round for these requests. We do hope to have this fixed very soon.
Jan 15, 16:35 GMT
Jan 15, 2021
Jan 14, 2021

No incidents reported.

Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 GMT
Scheduled - As part of our ongoing migration and improvement strategy we need to perform an upgrade to some core dependencies of the API, and whilst most updates can be deployed on a rolling basis without any noticeable impact on service, due to the nature of this particular work a small amount of downtime is, unfortunately, unavoidable.

We estimate the entire upgrade process to take around 30 minutes with any downtime limited to less than 10 minutes - however, we have extended the maintenance window in case of any unexpected issues and to allow us to monitor for a period of time afterwards. The API should therefore be considered at risk throughout.

We appreciate your understanding and would like to thank you for your ongoing support.
Jan 11, 09:21 GMT
Jan 12, 2021
Resolved - This incident has been resolved. Apologies to those affected by this
Jan 12, 15:43 GMT
Update - We are continuing to monitor for any further issues.
Jan 12, 14:53 GMT
Monitoring - A fix has been implemented and we are monitoring calls to previously affected numbers
Jan 12, 14:48 GMT
Update - A partial fix has been implemented which should help some calls. Work on the core problem is ongoing
Jan 12, 14:36 GMT
Identified - An issue has been identified for inbound calls to some ported numbers and is been worked on
Jan 12, 14:21 GMT
Investigating - We are receiving notifications of calls not completing to some ported numbers and are investigating
Jan 12, 14:04 GMT
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.